Cuci2 FAQ — Answers for All Your Questions

The minimum age requirement is 18 years old. This is an absolute requirement with no exceptions. cuci2 conducts age verification as part of its KYC (Know Your Customer) process. Any account found to be owned by an individual under 18 years of age will be closed immediately and all funds will be returned in accordance with established procedures.

No. Each individual is only allowed one cuci2 account only. Each phone number, email address and bank account detail may only be linked to one account. Attempting to register multiple accounts is a violation of cuci2's Terms and Conditions and may result in the closure of all associated accounts and the freezing of related funds.

KYC (Know Your Customer) is the standard identity verification process used across the financial and online entertainment industry. At cuci2, you are required to submit a photo of your identity card (MyKad) to complete KYC. The process is typically completed in under 24 hours. KYC is a security measure that protects your account from misuse and ensures that funds are withdrawn only by the legitimate account holder. Once KYC is complete, you will enjoy higher withdrawal limits and faster processing.

Log in to your cuci2 account and go to "Account Settings" or "My Profile". From there, you can change your password by entering your current and new password. To update your registered phone number, please contact cuci2 support via Live Chat, as this change requires additional identity verification for the security of your account.

cuci2 accepts a variety of deposit methods for the convenience of Malaysian players:

• FPX (internet banking — Maybank, CIMB, Public Bank, RHB and more)
• DuitNow QR — scan and pay in seconds
• Local e-wallets
• Direct bank transfer

All deposit transactions are processed through secure payment channels fully integrated with Malaysia's banking system.

The minimum deposit at cuci2 is RM 10 — among the lowest in the industry in Malaysia. This allows new players to try the platform with a small stake first. Maximum deposit limits depend on the method used and your account verification level. Accounts that have completed KYC enjoy higher deposit limits. For the latest limit information, visit the Deposit ours.

Deposits via FPX and DuitNow QR are typically credited to your cuci2 account within 1 to 5 minutes after a successful transaction. Direct bank transfers may take longer depending on your bank. If your deposit has not arrived after 30 minutes, please contact cuci2 support with proof of transaction (a screenshot of your bank receipt) so we can investigate promptly.

Withdrawals for KYC-verified accounts are processed within less than 30 minutes during normal operating hours. This is among the fastest withdrawal times in Malaysia's online entertainment industry. Withdrawals submitted during peak hours or outside banking hours may take slightly longer, but we strive to process all withdrawals within 2 hours.

Withdrawals may be delayed or rejected for several reasons:

• KYC not yet completed — you must finish identity verification first
• Bonus wagering requirement not yet fully met
• Bank details entered do not match the name on the account
• Daily or weekly withdrawal limit has been reached
• Suspicious activity requiring further review

Contact cuci2 support to find out the specific reason your withdrawal was declined and how to resolve it.

cuci2 does not charge withdrawal fees for standard withdrawals. You receive the full amount requested with no deductions from cuci2. However, your bank may apply a transfer fee depending on your account type and bank. This is a bank charge, not a cuci2 charge.

100% Welcome Bonus credited automatically to your account when you make your first qualifying deposit. No promo code required — simply register, deposit, and the bonus is credited automatically. For example, deposit RM 100 and play with RM 200. This bonus is subject to a reasonable 10x wagering requirement. For full details, visit the Promotions.

Wagering requirements refer to the total amount you need to wager before bonus funds can be converted into withdrawable cash. At cuci2, the standard wagering requirement is 10x. This means if you receive a RM 100 bonus, you must place wagers totalling RM 1,000 (RM 100 × 10) before the bonus can be withdrawn. All wagers placed on cuci2's main games count in full towards this requirement.

Beyond the Welcome Bonus, existing cuci2 members enjoy a range of regularly updated promotions:

• Weekly Reload Bonus — top up your balance with an extra bonus every week
• Daily Cashback — a portion of your net losses returned to you
• Tournaments & Leaderboards — compete against other players for big prizes
• Birthday Reward — a special gift for members during their birthday month
• Seasonal Promotions — special bonuses tied to festivals and specific seasons

Fish Shooting is a game where players shoot fish and other sea creatures using in-game cannons. Each fish successfully hit delivers a different payout depending on its type and size. How to play: choose a table with a betting limit that suits you, select your cannon type and the wagering value per shot, then shoot at your target fish. The larger and rarer the fish, the higher the reward. Visit the Fish Shooting Games for the complete guide.

cuci2 Bingo follows the classic Bingo format where numbers are drawn randomly and players must match them on their Bingo cards. You can purchase one or more Bingo cards per round — more cards means more chances to win. The cuci2 Bingo jackpot is awarded when a player completes a specific pattern within a round. The daily jackpot is typically distributed during the nightly Bingo round held every day. Visit the Bingo for the latest round information.

Yes. All games on cuci2 use Random Number Generator (RNG) that is audited and trusted to ensure every game outcome is completely random and cannot be manipulated. This means every player has an equal and fair chance of winning in every round. Game integrity is a cuci2 priority because we believe player trust is built on transparency and fairness.

cuci2 uses 256-bit SSL encryption for all data transmitted between your device and our servers — the same standard used by leading banks. Your personal information is stored on secure servers with strict access controls. We do not sell or share your personal information with third parties without your consent, except to comply with legal requirements. For full details, please read our Privacy Policy ours.

If you suspect your account has been compromised, take the following steps immediately:

• Change your cuci2 account password immediately
• Also change the password of the email address linked to your cuci2 account
• Contact cuci2 support via live chat and report the situation
• Review your account transaction history to identify any activity you did not perform

The cuci2 security team will investigate and take the appropriate action to protect your account.

The cuci2 mobile app is available for both Android and iOS. For a complete download guide and the latest installation link, visit the Download ours. The installation process is straightforward and takes less than 5 minutes. The cuci2 app is optimised for various smartphone and tablet screen sizes, delivering a smooth gaming experience without needing a web browser.

Game performance issues are usually caused by a weak internet connection or a browser/app cache that needs to be cleared. Try the following steps:

• Check your internet speed — cuci2 requires a minimum connection of 5 Mbps for the best experience
• Clear your browser cache and cookies, or update the cuci2 app to the latest version
• Close unused apps or browser tabs to free up device memory
• Try connecting to a WiFi network instead of mobile data if signal quality is poor
• Refresh the page or restart the app

If the issue persists, contact cuci2 support and include your device information and browser/app version.

Yes, you can access and play all cuci2 games directly through your web browser — Chrome, Safari, Firefox, or Edge — without downloading any software. Simply visit cuci2.pw, log in, and start playing. However, for the best experience especially on smartphones, we recommend downloading the cuci2 app, which delivers faster performance and extra features such as live notifications and biometric login.